Managing event waitlists

Events

How waitlists work for your events, including approval flows and how payments are held.


A waitlist kicks in when an event is **full** or when you require **approval**. Signups are queued in the order they arrive. ## Payments on paid events For approval-required paid events, we **hold** the payment on the attendee's card instead of charging it. The hold is captured when you approve, and cancelled if you decline or remove the attendee. Holds are valid for **7 days**. If you don't review the registration within that window, the hold expires and the funds are released back to the attendee's card — they'll need to sign up again. We notify them by email when this happens, but **try to review within 7 days** so attendees aren't bounced out. ## Promotion - **Approval required** → you promote attendees manually. - **Capacity-only (no approval)** → the next person on the waitlist is promoted automatically when a spot opens.

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Managing event waitlists - Stridee Help